Attrition is prime concern for organizations all over the world but percentage of attrition in sales organization and that also at entry level job is alarming. It seems HR is only doing entry and exit formalities in these organizations. In era of GPL; talented workforce is scarce resource. Hiring right person is very difficult and retaining them is not an easy task. There is no single reason for high attrition and there is no universal solution. Every industry and every organization has their own causes which lead to high attrition.
In sales organization at entry level major churning is during honey moon period (First 3 months). Now big question is why employee leave organization just within 3 months of his joining? What went wrong? According me, there are two prime reasons for employee leaving the organisation during honeymoon period they are as following:
I. Wrong Hiring
"When hiring key employees, there are only two qualities to look for: judgement and taste. Almost everything else can be bought by the yard." — John W. Gardner
In most of the cases there is wrong selection of candidate by HR. There is mismatch between what they were looking for and what they had received? There are various reasons for wrong hiring and few are mentioned below:
1. Urgency – Hiring team are so eager and in rush to close the vacancy that they overlook crucial points and importance is given to quantity and quality of people is sidelined.
2. Not properly trained – In most of the organization no special training is given to hiring managers for selecting right candidates.
3. Traditional approach - Still organization are using outdated process like in interview asking personal and professional questions. Which are thoroughly mugged by candidates due to which most of the time hiring manager are not able to know true person which is sitting just in front of him.
4. Lack of effort – Hiring manager has high dependency on consultants which most of the time recommends active candidates who are looking for job and due to lack of efforts passive candidates are missed. As you know fruits which are comparatively low in quality are found on lower branches of tree and it’s not big thing to grab them. Kids can also throw stones and have it but quality fruits are at top branches of tree and more efforts required to have them.
5. Over Selling by Hiring manager – To have a deal hiring manager sometimes over sell to candidates and make castle in the air. Post joining when candidate meets reality; promises are nowhere and employee too gone with wind.
6. Applicants at junior level are more concerned with packages and not role so they grab the fish without knowing whether they will able to digest it or not.
II. Lack of Proper Handholding – In initial period employee requires care and support from manger and organization but organizations are having just old paper induction which is of no use other then documentation. New joinee faces issues in settling due to which he gets frustrated and leaves the organization. Some of the reasons for lack of handholding are:
1. Untrained Manager – "Employee don't expect manager to be perfect. They do expect manager to fix things when they go wrong." Written by unknown. In most of the organization managers are not properly trained to motivate and lead the reportees. They don’t know how to build rapport and groom new employees and HR is also not much helpful.
2. Lack of training – Impasses is given on targets and new joinees are bombarded with so called SMART targets and lack of importance is given to HOW to achieve them. Training is lacking in spirit and it is considered just formalities.
3. Lack of Respect – When new joinees do not achieve their targets they are not treated properly by their managers. Lot of pressure is put on them which lead to lack of interest and finally exit.
4. Lack of Time – New joinee are not given enough time to settle and learn the rule of game. They are expected to bring business from day one. If management wants sustainable performance from employee then they have to give them breathing space and time. Long term goals cannot be achieved by short term approach. Most of the employees take time in performing and management must know this and support and groom the employees.
"If you suspect a man, don't employ him, and if you employ him, don't suspect him." - chinese proverbs
Hiring manager should be very cautious while hiring new employees. He should not only know about the candidate but understand the candidate and if have any doubt then he should not hire. Selecting right person is mixture of Art and science which managers have to learn. Post selecting the candidate manager must have faith and trust in employee. Provide proper support, time and most important lead them and say goodbye to attrition. Most important:
"Your most unhappy employees are your greatest source of learning." - Unknown
Author: Kuldeep Rathore