Hello Hitesh, We are ISO 9001:2000 certified company and I am the Management Representative for ISO. Training has been covered under ISO since manpower is the major factor affecting quality. ISO does not specify any format. We are supposed to design our own procedure & formats. It is necessary to assess competency of people affecting the quality of product/services and identify the gaps, provide training, assess effectivess periodically & make necessary alterations in the training plan based on feedback, effectiveness, etc. Plotting of trends is very important since ISO is basically for improvements and with trends charts we have clear picture of the previous and current status.
You therefore need to have the following : system for competency mapping, training calendar, training records of employees, feedback forms, effectivess assesssment forms, appraisals, etc.
Cheers, Jigar
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