After customer care services and medical transcription, outsourcing of human resource services or HR BPO is emerging as next big opportunity for Indian BPOs with the global market in this segment estimated at $40-60 billion per annum, experts said.

"HR BPO comes to about 33 per cent of the outsourcing pie. India has immense potential as more than 80 per cent of Fortune 1000 companies will discuss offshore BPO as a way to cut costs and increase productivity," said V Chandrasekaran, co-founder of Secova eServices, the first Indian HR BPO.

Sensing the potential, global BPO players including Fidelity, Exult and Hewitt have begun setting up operations in India.

However, most HR BPO players have not leveraged the offshore advantage as yet, he told PTI.

The rest of the article can be read at http://infotech.indiatimes.com/articleshow/932152.cms

Regards
Jigar

Hi Jigar & colleagues,

Thanks for the article. It does give one a potential available to diverse into self - employment. HR consultency was in vogue for some time now - almost 20 yrs. now that I know. Areas were domestic enquiries, Legal advice, employment of contract labour, Pay-roll, welfare activities - health services, canteen, entertainment (clubs, sports, etc.), recruitment, security, house-keeping, safety equipments, training, etc.

Counsellilng, potential appraisals, psychometric tests, surveys, system-design, HR audits could be the areas which will see light of BPO. Undertaking BPO business will be a good beginning for someone who is enterprising, entrepreneurial and in his mid-carrier with sufficient hands-on exposure. It does call for continuous upgradation - continuous reading, being a member of professional bodies, member of a web portal like one we are in, etc.

However, I strongly feel, the core HR, selecting an agency for out-sourcing, in-house co-ordination and decision making would be in-house and will be difficult to outsource.

For someone who is looking for a job soon after his/her professional course accepting an opening in an HR-BPO industry, being a part of a small group in HR-BPO, even a firm like recruiting (few have raised the question whether working in such a firm was a right choice of a career ) there should not be any hesitation.

Once again thanks for the article. The subject no doubt was relevant.

Nicole

I think people get confused about outsourcing HR. Often they think it means there's no one left who cares about the employees. But that's not the case. It simply leaves HR people inside the business free to work on strategy and vision and focus on things that truly add value.

Regards,

kaushik

There have lately been many articles on the issue of “HR Outsourcing” on several websites. Time and again, the issue on outsourcing has made its impact on everyone’s mind. Let us say, these days, Training & Development is being outsourced to freelance trainers or training institutes, or in that case, manpower requirements or needs have already been outsourced to placement consultants & staffing companies who have established themselves almost around every nook of the corner. Even some companies are going to the extent of outsourcing their entire Employee payroll to an outsourcing service provider or say, a third party.

What makes me often wonder is the fact that, what shall be the extent of outsourcing HR functions. No doubt, Technology & Modernisation have been majorly responsible for a turnaround in the working conditions of employees and it has helped to bolster the economy as a whole. But, what shall be the future of HR, if the outsourcing trend keeps on rising and more and more companies feel the need to have few employees and in turn outsource the major functions of Human Resources. There is no doubt, that companies and the management are seeking to hire specialized services from outsiders but then don’t you think that somewhere, somehow, an HR professional is underutilized and is being delegated only certain functions down the line without their talent potential being cracked completely.Take this example : What’s the use of a management graduate who has also done a diploma from a training institute but his/her role does not involve training & development (direct) as such since these are outsourced to specialized training institutes.

So the question lies….

- What shall be the future of Human Resources considering the fact that certain functions are being outsourced ?

- Do you think the value & talent of an HR professional is being underutilized by outsourcing these functions ?

- What according to you shall be the future of an HR professional (considering their roles & duties) ?

Views, ideas, opinions, free flow of thoughts and discussions from members shall be appreciated....

srini

Hello,

Since the discussion is on "HR Outsourcing", each day is seen with emerging trends or business initiatives from employers largely in the IT sector who are keen enough to maximise the returns by strengthening their employee teams and taking fair advantage of the current scenario wherein the initial one shall describe the outsourcing factor. To my extensive research after recieving enormous responses from members, this is the latest information that I have come thru which definetely shall be of extensive knowledge to one & all.

PeopleSoft and Zensar to offer outsourced HR services - PeopleSoft is king in the HR applications arena, while Zensar is known for its enterprise application implementation strengths. The two have teamed up to target the domestic HR market, says Venkatesh Ganesh. According to Thiru Vengadam, organisations that are stuck with a low-end solution can now drive global best practices into their HR processes without having to buy licences. The Indian outsourcing juggernaut rolls on. The latest concept emerging from the outsourcing scene is related to human resources (HR) outsourcing. Hitherto organisations have been reluctant to outsource HR. The Zensar-PeopleSoft alliance aims to change all that by helping Indian organisations outsource some or all of their HR functions or business processes to a third-party alliance. The concept here is one of ‘HR shared services,’ which happens to be a $78 billion market globally. According to a McKinsey report, the global HR outsourcing market is valued at $78 billion. India’s huge workforce makes the country one of the largest potential markets in the world for HR outsourcing.

Regards,

Hrushikesh