Dear Ekta,
Good topic raised. Everybody has a hunger for positive strokes because it consolidates ourselves and gives a feedback that we are moving in right direction or doing right things or doing things rightly. Very few could be an exception to this hypothesis - perhaps those who are in the real state of self actualisation.
Examples are available in galore to prove that good performers become better performers, and, already better performers become best performers.This is the magic of appreciation.
Appeasement is a tool to buy loyalty. It is needed everytime when you need the loyalty of those who believe in being loyal from incident to incident ( our politics is full of examples - they call it issue based support - give the gratis and get the loyalty ).
Pampering is done to obtain a desired behaviour ( response ) at a particular time.It is different from buying loyalty. We pamper our kids some times to make them eat food, do homework etc.
The bottom line is :- * Appreciation is a genuine feedback and should sound genuine.There cant be motives attached to it.
* Appeasement is a hard core trading. Both parties know it very well.
* Pampering is a well meaning exercise and both parties like it though both are aware that it is pampering.
Now on to your question :- The application of these three tools in an organisation is situational. Depends on what are you looking for at what time.However, appreciation is always the best investment. Regards, Archana
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