HR Must

1. Understand the business model of the firm (Revenue and cost Model) and the key drivers of financial and non-financial performance.

2. Communicate all aspects of HR policies and procedures to employees honestly and forthrightly.

3. Listen to the problems of employees and line managers and take their feedback in the right perspective.

4. Create open and transparent HR policies, systems and procedures, the most critical among them being the performance appraisal system.

5. Encourage all line managers and functions to develop people skills and HR capabilities.

6. Leverage IT to improve efficiency and effectiveness and outsource routine jobs like payroll, benefits administration.

7. Measure its performance in qualitative and quantitative terms – sometimes using external agencies to get credible viewpoints.

HR Must Not

1. Be inaccessible and unapproachable to employees.

2. Create bureaucratic procedures and make life tough for internal customers

3. Burden itself with mundane jobs which can be more cost-effectively done by outsiders.

4. Always present a management point of view. In firms, which don’t have unions, it must represent employees to the management.

This were few of my observations and thoughts..

Regards

Professor Mamta