There are certain areas which the ISO specifically focusses on..U'll have to check with the Quality Assurance/Trainer who's helping you attain this certification for those areas..As per my experience,we laid down process for Recruitment, Training,Skill Inventory & Human Resource Process Table. First U'll have to decide how u'd like to go about doing a particular activity then the formats which u'd incorporate for those for example..say for trainings -
1)Need identification is to be done from quarterly KRAs(may be u want to identify the training needs as an yearly activity) 2)Quarterly calender has to be made(in case its an yearly training yearly calender with trainings identified monthwise has to be made) - The format cud contain columns like Training id,Training name,Planned days,No of persons to attend,Planned andays,actual mandays the training was conducted,Venor's name ,Date /Month of onducting/Conducted 3)Negociation with training vendors 4)Deciding a date and mailing to HODs and Participants 5)Filling up of training attendance sheet(Columns - Sr NO,Name of the participant,Department,Signature) and it has to contain information like Name of the training, Training ID,Person/Department who conducted and date 6)Training feedback form (which cud be designed as per your need and focussing on feedback of the faculty, training material,relevance of the training on the job etc) 7)Training effectiveness Evaluation Sheet which should contain the aggregate of all the individual feedback 8)Another mandatory training record would be the name of employees,departments,trainings which they have identified against conducted trainings for them 9) Feedback on each training from HODs to see whether it has been of any use to them or not/how it has effected their working U have to create these documents and create a FLOWCHART documenting the processes u follow for each activity..Now whatever document you generate have to be put in the PROCESS & HR PROCESS TABLE and these documents would be auditable.. Similarly u've to jot down the activities in recruitment,create a process through a flowchart and then create formats..auditable formats in recruitment are Personal data form,Manpower request Form & Interview assessment sheet Skill Inventory again is a mandatory requirement of ISO and they want to see the skills existing in an organisation..for this we had designed individual skill inventory forms and department skill inventory forms , the skills mentioned in these forms had to be rated by self as well as superior and this activity was an yearly activity..we had made this process online so that over and above we cud put in queries viz how many people are rated above 6 in VB by superiors ? - and the software wud fetch the answer...
Now the Human Resource Process table cud have fields viz Input,Activity,who does,Location and Output
Similarly u've to summarise all the departmental activities in the process table,define dates for doing that and the entire activities,formats and the process table wud be audited..
The idea is to have smooth processes and their being followed as per the process table we lay down..
Hope this clears some of ur doubts..
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