Dear All,

We as an organization are encountering a very strange issue, this is how it goes:

Issue Background:
One of our clients who has given us an assignment to fillup a certain vacancy in their organization. We are more or less working on a Defacto Exclusive basis as the only consultant with this client for this position. Paralley the client is also actively headhunting candidates for this position. We feel is a good as it builds in some real healthy competition among all of us as the person headhunting on the client's end is young, full of energy and a smooth talker too.

The issue is that he has verbally spoken to a particular candidate first and asked him to come for an interview. The candidate could not make it due to some personal reason and that he is keen to come for the interview next time around.

Our client DOES NOT have the physical CV of this candidate and that we have the CV of the candidate. We would like to send the CV of this candidate to the client and if he is selected then he should be paid, our client disagrees with the same.

How do we resolve this issue for now and in the future??

Our Inputs,Suggestions and Questions:

We are suggesting this on the logic of how the placement industry works:

1. If 2 consultants are working on an account sending CV's and co-ordinating the interviews. The consultant who gets paid is NOT the one who talks to the candidate, but the one who sends the CV. Why should it be different for a client?? Are we right to say this, We do not know and want your opinions please??

In our history with clients, they would NOT pay us only when they have the physical CV of the candidate and not because they have spoken to him. What is your opinion as a HR professional?? Please Advise.

2. If this happens repeatedly and that the client is aggressively talking to a lot of people head hunting them and so are we. We get the CV's and send it to the client and he says that we have already spoken to these candidate and that your organization cannot be paid if this candidate is selected. Is this correct??

What is your opinion as a HR professional?? What is the HR Fraternity NORMS on this. Please Advise. WE ARE AT A COMPLETE LOSS.

We think we are RIGHT but NOT want to offend our client in anyways. What would we do???

EAGERLY AWAITING ALL YOUR REPLIES.....

Thanks & Regards

eChoice Training

there are no fixed norms. normaly service terms are agreed between the consultant & client like any other 'service',qlty',cost & delivery',are v.imp in recruitment service too.

if a client insists on c.v,consultant is bound to provide it. many consultants have their own formats,even if the candidate is not giving his c.v,consultant can discuss with him,get the info',check with industry(the research part done professionaly is rare,by consultants even now,baring v.few established agencies)&fill their own format,give to the client.info' thus provided should be accurate.

there are plenty of consultants,download c.vs from 'job sites'&forward to their clients.even if the c.vs are from sites,atleast if they contact the candidates,ask their willingness to be considered by a client,elicit few more details,not in the c.v,including expectations(sal',perqs' etc),consultant is adding value to his service.

consultant who has broad details of the candidate before contacting him,modify the info' from the discussion with the candidate & should provide accurate info' to client.i don't think,client insists on signed copy of c.v. satisfy client 1st,then provide him the candidate.

The formula that works best in recruitments is TRUST. If the client says that they have spoken to the candidate you can't ask for a payment just because you have the cv of the candidate. Lets take a example : I download CV's of 1000 candidates from any jobsite & then start claiming payment for them since I have the CV of the candidate with me ??

The logic that should be agreed upon with the client is if you line up the candidate for the interview then only you should claim that he is your reference having a CV would not make any sense.

The query regarding if the client has spoken to candidates and then they receive the same CV's from you.......then you can't expect a payment for that. In short it all depends on the kind of TRUST you have with the client.

Regards

Jigyasa