Hello,

I'm a trainer with one of India's leading  training organizations. Most of the training we do  pertains to accent neutralization/enhancement and  customer service. These modules usually last for 4-6  weeks, after which the trainees go through process  training imparted by their employers. The process  training lasts for about 4 weeks. It is only after  this that the trainees hit the floor (start  taking/making calls). 
 
We are working on a training effectiveness analysis  program, where the aim is to: 

1. know how effective the training has been in terms  of on-the-job utility 
2. quantify retention of learning during training  after they are on the job (with respect to lapse of  time between training and hitting the floor) 
3. identifying areas of concern and recommending  solutions. 
 
Are there any documented/time-tested procedures to  go about this kind of an analysis? Further, would  anyone in the group have worked on a similar  analysis, so that we can share learnings? 
 
The analysis program is in a nascent stage. I look  forward to suggestions to make it more meaningful  and effective. 
 
Thank you, 
senthil