hi,

i am a research student and would like some help from all of you-information on the companies that are currently following the balanced score card approach for performance management and the assessment center techniqe for career planning for employees in india and what is the current success rate.

also if any one can give me a critical assessment of how the balance score card is a cut above the other performance management tools.

have read kaplan and norton but they seem to be going around in circles. some companies use the approach with the eva in mind and others need to do activity based costing to implement the same. tcs does apply this but not in totality.

cheers

jagadish

hi jagadish,

For data about Assessment Centres you could contact Dr. RK Premarajan, of XLRI, and the Indian guru of Competencies. He has conducted ACs for a large number of organizations and so could give you live data. My personal view is that competencies in the sense they are understood and mapped in today's context have become outdated. Most competency modelling techniques take into account past benchmarks for behaviour assessment and does not take into account the future perspective. IMHO, competencies were suitable for an age where work was more predictable and individualistic in nature, and as greater margin for error when work gets to be more knowledge-based, grou- based and constanly in a flux. In such a case more broader competencies might need to be considered...and I don't think ACs or BEI are the correct way to go ahead and measure them .

As far as BSC is concerned it is the most holistic tool for looking at organizational performance...but as is mostly the case, firms have gone through with it without focussing on the purpose for which they wish to deploy it, as you yourself have pointed out. You could also compare the BSC with Karl-Erik Sveiby's Intangible Assests Monitor which takes Intellectual Capital along with Financial capital into consideration.

raja

Dear raja,

I am sorry to say that like thounds of other professionals in India your information on the Balanced Scorecard is very shallow. Please note that it is a strategy implementation tool which is also used for performance mangement. This is one tool which has very wide ranging implications in implementation and that is one of the reasons why despite organizations start with wanting to be seen as cutting edge when it actually comes to going the whole nine yards just fail in taking the intiative forward.

I would be pleased to send you a short note on what BSC is if you would like.

Divya Kapoor

Guys,

Check this for more clarity - http://www.qpronline.com/balanced-scorecard.html