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Aspects regarding contact centers
Human Resources » HR Outsourcing


Chrm Message From: bookman Total Posts: 31 Join Date: 28/01/2009
Rank: Executive Post Date: 15/09/2009 09:05:19 Points: 155 Location: India

Dear colleagues,
I'm taking up an assignment for an upcoming BPO/Contact centre in India. While I do have some knowledge about the business / operations involved, I believe there is much more to learn from those who have a direct working exposure in such places. It would be extremely helpful if I am able to get inputs in the following areas / aspects:

1. Issues related to day to day operation / mgmt. of the business & processes; typical working norms,service conditions,facilities,policy & procedure framework for employees.

2. Organisation structure,Employee Grades & typical Compensation / Benefits applicable; Measures to reduce & eliminate work monotony / fatigue.

3. Basic dos' & donts' for both employees & employer; Performance evaluation & training; issues related to security of data & social etiquette involving employees / clients / customers.

Hope to benefit from your responses soon.

Regards,

bookman

 
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