Dear colleagues,
I'm taking up an assignment for an upcoming BPO/Contact centre in India. While I do have some knowledge about the business / operations involved, I believe there is much more to learn from those who have a direct working exposure in such places. It would be extremely helpful if I am able to get inputs in the following areas / aspects:

1. Issues related to day to day operation / mgmt. of the business & processes; typical working norms,service conditions,facilities,policy & procedure framework for employees.

2. Organisation structure,Employee Grades & typical Compensation / Benefits applicable; Measures to reduce & eliminate work monotony / fatigue.

3. Basic dos' & donts' for both employees & employer; Performance evaluation & training; issues related to security of data & social etiquette involving employees / clients / customers.

Hope to benefit from your responses soon.

Regards,

bookman