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What is KPI and KRA? HOw are they similar or diffe

Last post May 15, 2011 05:27 AM by hdblue. 1 repiles.

January 4, 2010 04:40 PM 1
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What is KPI and KRA? HOw are they similar or diffe

I would like to know is KPI and KRA different. Anyone has set or proven sets of methodology for KPI and KRA used in the Hotel industry. Would appreciate if you can help out. Thank you
January 5, 2010 07:332
Jackie7651
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Re: What is KPI and KRA? HOw are they similar or diffe

Hi,

In my experience a KPI is a 'key performance indicator' and a KRA is a 'key results area'. I have always felt that they are the same thing - they are 'measurables' that you look at to determine whether your business is successful or not. In sales that may be things like:

- sales volume compared to budget

- gross margin compared to budget

- average sale, etc.

In the hotel industry I would suggest things like customer satisfaction, room occupancy, and housekeeping measurables would be top of mind. Once you determine what areas or indicators are important to the success of the organisation, from there you try and figure out how to measure these areas, and who (individual or department) is ultimately responsible for achieving these results. People need to be held accountable to 'the numbers'.

Hope this helps :)

Jackie

 

January 6, 2010 11:063
rkuppili
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Re: What is KPI and KRA? HOw are they similar or diffe

Hi,

Please refer to this link below from CHRM Archive section:

https://www.chrmglobal.com/Briefcase/61/1/What-are-KPI-KRA-and-KPA--Explain-the-difference-between-them-.html

This clearly expalins the difference between KPI, KRA and KPA

Hope this helps...

Radhika

January 6, 2011 07:374
martferns
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Re: What is KPI and KRA? HOw are they similar or diffe

The URL does not open!!
January 12, 2011 06:575
sureshreddy.y
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Re: What is KPI and KRA? HOw are they similar or diffe

key perfomace indicator   & key performance area
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