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Therapeutic Communication
Human Resources » Communication Strategy

Chrm Message From: nath Total Posts: 36 Join Date: 07/06/2008
Rank: Executive Post Date: 21/06/2011 10:11:49 Points: 180 Location: United States

Dear all,

A distinguishing aspect of therapeutic communication is its application to long-term communication interactions. Therapeutic communication is defined as the face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a person.

This kind of communication has three general purposes:

1.collecting information to determine the situation,

2.assessing and modifying behavior, and

3.providing necessary support. By using therapeutic communication, we attempt to learn as much as we can about the person in relation to his specific situation or challenge. To accomplish this learning, both the sender and the receiver must be consciously aware of the confidentiality of the information disclosed and received during the communication process.

Therapeutic communication is all about mutual trust and confidence and you need to take all necessary steps in this direction. When used to collect information, therapeutic communication requires a great deal of sensitivity, empathy as well as expertise in using interviewing skills. To ensure the identification and clarification of the person’s thoughts (IQ) and feelings (EQ), you, as the interviewer, must observe his / her behavior. Listen to the person and watch how one listens to you. Observe how one gives and receives both verbal and nonverbal responses.

Finally, interpret and record the data you have observed. As mentioned earlier, listening is one of the most difficult skills to master. It requires you to maintain an open mind, eliminate both internal and external noise and distractions, and channel attention to all verbal and nonverbal messages. Listening involves the ability to recognize pitch and tone of voice, evaluate vocabulary and choice of words, and recognize hesitancy or intensity of speech as part of the total communication attempt. The person crying aloud for help after a fall is communicating a need for assistance. This cry for help sounds very different from the call for assistance you might make when requesting help in writing a letter.

The ability to recognize and interpret nonverbal responses depends upon consistent development of observation skills. As you continue to mature in your role and responsibilities as a member of the work team or the family, both your knowledge and understanding of human behavior will also grow. Your growth in both people knowledge and emotional understanding will contribute to your ability to recognize and interpret many kinds of nonverbal communication. Your sensitivity in listening with your eyes will become as refined as—if not better than—listening with your ears. The effectiveness of an interview is influenced by both the amount of information and the degree of motivation possessed by the person (interviewee).

Factors that enhance the quality of an interview consist of the participant’s knowledge of the subject under consideration; his patience, temperament, and listening skills; and your attention to both verbal and nonverbal cues. Courtesy, understanding, and nonjudgmental attitudes must be mutual goals of both the interviewee and the interviewer. Finally, to function effectively in the therapeutic communication process, you must be an informed and skilled people practitioner. Your development of the required knowledge and skills is dependent upon your commitment to seeking out and participating in continuing education and learning experiences across the entire spectrum of people behavior.



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