Dear Manasi, Before you begin to develop a training program, you must determine what the organization is lacking in terms of competencies, knowledge and skills. In short, a needs assessment. To make such assessment, you have to involve the upper levels of the organization. Without their input and support (support will based on their input - their ownership of the program), the training will fail simply because the employees will look over you shoulder to see who is behind your efforts. If they see noone, they will not participate; however, if they see Senior Management and Department Heads, obviously their attention will be enhanced. You have to make the presentation to the Seniors based on the Mission of the organization and how to achieve that goal. Prior to the meeting, ask each Department Head to bring to the meeting 3-5 things that his/her department needs to accomplish in order to support the Mission. On a flip chart or board, list each item as presented by the Department Head, then detemine through discussion and consensus the 3-5 MOST IMPORTANT training needs, and how to address them. The group then needs to determine whether to develop programs in-house, specific to the needs of the organization, or outsource the training, bringing in consultants to learn the business and then adjust off the shelf" programs they have to fit your organizational needs. Hope this has been useful. Regards, PALADIN |
