Having the luxury of time, I was able to browse old magazines and I thought this one is worth sharing-- the thought may not be new, but may not be popular with most business strategies that we know of.

Everything I learned about selling I learned one afternoon from my father at his furniture store in New Era, Michigan. I was 12 years old and I was sweeping the floor when an elderly woman entered the store. I asked Dad if I can wait on her. "Sure", he replied.

"May I help you?"
"Yes young man I bought a sofa from your store and the leg fell off, I want to know when
you are going to fix it".
"When did you purchase it Ma'am?"
"About ten years ago".

I told my father that she thought that we are going to fix it for free....

Please read the rest of the post here: http://tinyurl.com/ybmczx

Source: Avancini Report