Communication

• 1 Recognize that people want you to listen to them. They want this courtesy more than agreement with them.
• 2 Listen to yourself as you begin to communicate. Make sure that you understand what is being communicated to you by repeating what was said in your own words. Respond rather than react as this will allow you to address the situation in a positive way.
• 3 Improve the way you listen. Focus understanding the words that are being said rather than thinking about your response. Don't speak until you fully understand that words that were just spoken.
• 4 Summarize your understanding of the communication. Clarify any questions with the other person.

Assertive Communication

• 1 Direct your message only to the person you intend to communicate with. Deliver your message to that person only.
• 2 Say what you think and feel. Be as clear and specific as possible when you state what you want.
• 3 Encourage others to give you feedback. Ask them to be specific and clear. This interpersonal skill helps others to understand that you are expressing your opinion or feeling instead of a demand.

Conflict Resolution

• 1 Ask yourself how the conflict affects you and why it is important. This answer will determine what you will say during the confrontation.
• 2 Maintain a positive attitude and communicate positive intentions. Always include the other party.
• 3 Discuss the problem, giving the other party time to speak. Employ good communication and listening skills. Respect the needs of the other party.
• 4 Consider alternative solutions to the problem at hand. Choose the solutions that are beneficial to both parties. Ensure that the solutions are fair and specific.
• 5 Plan a follow up evaluation of the solutions. You want to make sure the solutions are working to the satisfaction of all parties.

Anger Management

• 1 Become more attuned to your feelings. Learn to recognize the anger as it occurs.
• 2 Avoid misdirecting your anger towards others who are not causing you to be angry. Be aware if the cause is from someone, something or inside yourself.
• 3 Diffuse your anger by first taking a deep breath. Walk away from the situation until you've had a change to calm down.
• 4 Express yourself responsibly and appropriately to the person who is causing you to be angry. Help the person to understand why their behavior is causing you to react with anger. Do not accuse the other person. Instead use "I statements" to express yourself in a non-threatening way.
• 5 Participate in daily activities that help you to deal with anger. Try exercising and mediating