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Customer Service Leadership
MBA Students » Career Resources

Chrm Message From: davender Total Posts: 18 Join Date: 22/08/2008
Rank: Executive Post Date: 26/12/2016 04:14:29 Points: 90 Location: United States
Dear team,
Following are the ten commandments of customer service that I would like to share with you.
1. Live by the Golden Rule: customers have the gold, therefore they make the rules.
2. Develop service from the inside out through teamwork.
3. Deliver the two things every customer wants and needs: solutions to problems and good feelings.
4. Use the customer’s definition of quality and service.
5. Ask more and better questions.
6. Convert complaints and problems into commitment and profit.
7. Create a superior experience.
8. Teach everyone how to add value.
9. Do everything more, better, faster, different, funner or less.
10. Always honor the customer but humor yourself. 



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