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Training and development is one of the very important functions of the HR department as it is closely linked with the skills and capability building of an organization. Training is meant to help employees ‘sharpen the saw’ and acquire the proficiency to excel at the job. While a lot of training happens on the job, there is also much merit in focused training that helps in developing special knowledge, skills and attitudes (KSAs) or competencies that are required to perform one’s responsibilities effectively. When it comes to training, billions of dollars are spent by corporat

Managing Behavioral Styles

When you deal with people, you have to be sure that ‘one size does not fit all’. Everyone is different, with his or her own personality as well as behavioral styles that need to be recognized and dealt with accordingly. It is quite important for any manager to be aware of the various behavioral styles and adopt various appropriate strategies to handle a host of interpersonal styles and situations. When people work under stressful and demanding situations, it is necessary to keep them motivated and manage their individual styles and responses, without which it becomes almost impossi

What makes an Entrepreneur ?

An entrepreneur is defined as someone who makes use of resources at his disposal, and undertakes risk to start and run an enterprise. The element of risk taking is quite central to the notion and concept of entrepreneurship. It is said that taking risk is the key part of an enterprise and the profits that an entrepreneur makes are the economic reward for the risk undertaken. People who are averse to taking risks are better off doing a regular job, as the element of risk in doing a job is considerably less. People in jobs get a salary, which is essentially their remuneration or compensation for

Walking the Talk

Making lofty statements and articulating noble intentions is quite in vogue in corporate circles today. There are people and high-ranking officials who make tall promises when it comes to indicating what it is that they want to do differently. Painting rosy pictures about the future and talking about resolutions made for environmental issues as well as corporate social responsibility are also commonplace. But when it comes to actually walking the talk, the number of people who really do what they have promised to, is just a small minority. There are many problems that management has with refer

Six Sigma Green Belt Training

The concept of Six Sigma processes has caught on like wild fire across the world. In a world that is obsessed with quality, Six Sigma is of great relevance and practical utility. The commitment to quality is synonymous with ensuring high level of customer satisfaction and delight, and the removal of wastage and defects. Defects are the enemy of quality and customer satisfaction. The idea of Six Sigma draws on statistical concepts to define extremely high standards in process so that the number of defects is as low as 3.4 defects per million opportunities (DPMO) or instances. This represents an

Why do Managers find it difficult to fire Poor Performers ?

Performance and good performance at that, is the reason for existence of employees at a job. Every company worth its salt lets its employees get a fair idea of what is acceptable performance and what is not. That’s the whole idea behind having elaborate performance management as well as coaching programs, as well as reward and recognition schemes. Most companies are quick to laud good performance and rightly so. If superlative performance is left unrewarded, it can become a major eyesore and bone of contention. However, fairness also demands that poor performance should be penalized. Whi

Stopping the Revolving Door of Employee Turnover

If you were to take a survey of CEOs and HR managers and pose to them the question of what are the key human resource challenges they face, employee retention and the problem of employee turnover would no doubt be one of the primary answers. Around the world, employee turnover and voluntary attrition rates are a matter of great concern as companies struggle to meet this challenge head-on. It is not that just an employee walks out that door when he/she puts down the papers. With it, you lose your secrets, scarce skills as well as invite the bother of looking for a replacement and the uncertaint

Management Consulting

There are many companies that specialize in management consulting, which is indeed a huge and thriving multi-billion dollar business around the world. Companies engage the services of management consultants as they are considered to be experts in their respective fields and offer consultancy for various business related matters. These consultants offer advice, conduct surveys, study company processes and recommend strategies to companies for business improvement and enhancement. In today’s business scenario, it has indeed become quite fashionable to engage management consultants as compa

Business Coaching

A lot of people think that business coaching is just a fad, or a buzzword being glorified about in management circles and coined by management gurus out there to make a quick buck. To begin with, you need to know what business coaching is, what does it promise and what are its deliverables. These are some of the questions that are present in the minds of business people. While a number of CEOs and head honchos swear by the benefits of business coaching¸ their view is not endorsed or subscribed by all, as there are quite a few sceptics. The sceptics believe that if someone is competent an

Human Capital Management

Introduction The People are the lifeblood of each business enterprise. One cannot compare people with building and raw material. There should be a reliable way to quantify the contribution of Human Capital to corporate profit. There is a proper pathway to reach financial gains by operational improvement in human resource. Hence, one should give a fresh look towards this source. Gary Becker, the Noble Prize – winning economist, acknowledged in his book Human Capital : “….expenditures on education, training, medical care etc. are investments in capital. However, these produce

Behavioral Interview Questions

If you have been interviewing candidates for jobs, you will realize that plain or simple interviewing cannot yield the best results in terms of predicting the suitability of the candidate for the job. If you just ask patently routine questions like “what are your strengths and weaknesses?, or ‘tell me some of your achievements” you will get routine and perhaps well rehearsed answers as these are extremely common and generally anticipated questions with no element of novelty. As such, it has been observed that behavioral interview questions are more effective in bringing out a

How to implement a Balanced Scorecard ?

Balanced Scorecards have been in use for sometime now and are hailed as a revolutionary performance management as well as strategic planning and management system designed to bring about better alignment and results for the organization. A balanced scorecard looks at a dashboard of performance measures, which is holistic and more comprehensive than just measuring success and results in the marketplace. Dr Robert Kaplan and Dr David Norton have been hailed as the architects of the Balanced Scorecard system that is creating waves across the corporate world in the US and around the globe. A lot o

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