Internal Service Quality
Quality of service provided to the customers is a very important part of ensuring the success of your business in today's competitive world. However, customer satisfaction today, according to several
Employee Motivation Messages
All businesses need motivational messages to attract, retain, and motivate their personnel, e.g., welcome them aboard; instill that family feeling; let them know how important they are to you and your
Why do we Forget Customer Service Training?
Companies often tend to invest in different kinds of training and development programs for their employees, both those in the senior management team as well as others. Where training programs are avai
Expand Your Comfort Zone
We are all resistant to change. Change unsettles us and we are accompanied by fear of the unknown. Under these circumstances we choose to stay where we are and this is what is known as the comfort zon