Understanding Training from the HR Perspective
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With the economy becoming more transitional, keeping pace with the changes demands greater efficiency and knowledge. With the people spending a major portion of their time working, they expect the enterprise to provide the framework to multiply their talent for their self development. This places immense responsibility on the human resource department to improve the skills through proper training.

The human resource department should go hand-in-hand with the changes in technology, employee needs, company strategy, and competitor policies for drawing out exemplary outcome from the employees. The company expects the human resource department to train the employees in every manner for maximizing its wealth. Before the actual training the HRD should be aware of the changes that have taken place in the technology. Then it is to identify the key skills required for fulfilling the task and compare it with the actuals present within the manpower so as to bridge the gap between them. Training should evolve those skills that are inevitable for the attainment of the company strategy.

Employees, on the other hand, expect training to aid in their personal development. The human resource department is to consult the employees to recognise their needs to act accordingly.

Companies provide training for improving the technical skills of its people. The rapid speed at which the technical changes occur and the volume of changes happens makes it impossible for an individual to be aware of it. The company is to keep track of the same and improve the skills of its workforce. Similarly training for having an awareness on the existing safety measures in the company is a must. In many companies, the fire force department is invited to give ample training on how to deal with an emergency in case of fire. The employees are given the actual training to have an idea on the steps to be taken for ensuring ‘smooth’ evacuation. In case of manufacturing companies, training is provided to prevent industrial accidents. Industrial accidents not only reduce the morale of the people, but also eat up a significant portion of the company profits. A negative morale is highly expensive for the company. Training is also provided for improving the communication skills of the employees. Training on the market situations, competitor policies, company strategy, professional associations, etc improves general awareness which can bring out innovative ideas. With the economy opening up as the result of globalization, the human resource department is to provide cross culture training for better customer relationship. Companies like Wipro conducts language classes for easy communication. How to fight stress is a key area for which ample amount of training is needed.

On the basis of the needs, the HR is to identify the trainer who has mastered in her profession. Trainers should have a thorough knowledge of the topic, good communication skills, and excellent listening skills. Participation of the trainees makes it livelier. The trainer must have a general awareness on the company needs, its goals, strategy, policies, and work culture for better results. Training could be on-the-job training, classroom training, or distant education. The human resource department must provide the infrastructure required for training. Feedback after training helps in analyzing the effectiveness of the training.

Thus from the HR perspective, training is a highly responsible job requiring direct contact with the every aspect related to the business.

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