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Emotional Side of Intellectual Capital

In today’s knowledge driven economy, human emotions affect the intellectual capital enormously.  Identified as one of the most valuable intangible assets of an organisation, intellectual capital can be optimized through proper understanding of emotions of the people. Thus, emotion can be said to be an integral part of intellectual capital. A work climate full of positive emotions can yield maximum performances from the employees that in turn help in the growth and success of the organisation. Emotional capital also helps in strengthening relations between the employees and management as well as creates an overall feel-good effect.      

Intellectual capital is listed as one of the major sources of competitive advantage by the researchers. By optimizing employee emotions, an organization can best influence the intellectual acumens of the human asset. Organisations are devising ways to retain a positive emotional state among its people. High emotions among the employees make them self-motivated, optimistic, determined, dedicated and enthusiastic. On the other hand, low emotions stir negative feelings like job dissatisfactions, lack of interest in work, conflicting attitudes between colleagues, excessive stress and poor performance.

In order to strive and compete in the current market, an amicable, focused and agile   workforce is a vital key. Emotions directly affect these intellectual capacities of the work force. Hence, the human capital should remain in a contented state to feel energetic and confident while working. Positive emotions rouse passion and eagerness to perform better. Newer ideas and innovations come to mind. The speed of work automatically increases when the team spirit is high. Thus, emotions have acquired a great value in modern business. Exploring emotions for the optimum utilization of intellectual capital has become a crucial task of the management. The free flow of intellectual capital is best possible through the circulation of positive emotions.

Positive emotions can be cultivated in various ways.  The employees can be given more flexibility and autonomy during work. This will increase their potential and courage to perform challenging tasks. The higher authorities should see that the people are not overburdened with work. Excessive fatigue or stress may impede their power to think. Adequate facilities, resources and training can be provided to make the job invigorating and pleasurable to its people.  The management should offer updates about the current activities and events of the organisation and value employee opinions. This will help to develop a strong emotional attachment among the employees towards the organisation. Appraisals, rewards and increments serve as a great source of encouragement and motivation for the employees. These are some of the management techniques that help to build up strong positive emotions.  

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