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Customer Service Leadership
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Chrm Message From: rakhip Total Posts: 24 Join Date: 14/01/2007
Rank: Executive Post Date: 14/01/2007 23:33:26 Points: 120 Location: United States

Today, customers are more demanding than ever, as they have fingertip access to a vast array of resources that give them tremendous knowledge - and power. Customer Service organizations that create positive customer relationships shall win in this new century. Hence, the potential for your Customer Service Team to make a real difference in every business is on the rise.

Customer Service Leadership is all about maximizing the positive response potential for each Customer Service professional to make the difference between customer dissatisfaction, and customer delight. Each individual professional holds extraordinary influence over the customer's relationship with an organisation. The challenge most leaders face other than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently.

Customer Service Leadership focuses on Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person of your team that touches a customer. The behavior techniques can create a motivated environment for the people who serve your customers.

To gain the Leadership Position, one needs to:
· Encourage better internal customer service to benefit external Customers.
· Discover concrete methods to motivate self and others to strive for excellence.
· Understand that internal customer service is just as critical as external customer service.
· Improve communications with team.
· Become dedicated to leading through performance.
· Creating Customer’s Loyalty
· Develop customers’ trust in employees.
· Prioritize and focus on the top expectations of customers.
· Identify one’s own personality style and the personality styles of customers.
· Apply personality knowledge to communicate more effectively with customers.
· Have influence in the organization by documenting customer concerns.
· Make better choices to improve attitude.
· Develop a personalized strategy for improving listening skills.

Customers are kings they say, but when you are the Customer Service Leader, he follows you in total delight and that too loyally.

Warm Regards


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