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Employee Satisfaction Index

Last post March 4, 2008 07:08 AM by sunil madan. 1 repiles.

March 4, 2008 07:05 AM 1
Total Posts: 11
Join Date: April 27, 2007
Rank: Executive
Post Date: March 4, 2008
Posts: 11
Location: United States

Employee Satisfaction Index

Dear Members

We want to measure our employee's satisfaction index for all levels. But still we don't know how to conduct the survey, how to measure, and using which method.

Anybody having the experience, please your advice or ideas for this survey. Are there some questionaire can we use?

Thanking you in advance

March 4, 2008 07:062
akchakraborty
Total Posts: 24
Join Date: April 27, 2007
Rank: Executive
Post Date: March 4, 2008
Points: 120
Location: United States

Re: Employee Satisfaction Index

My views :

1. Decide what you would like to measure. The exact parameters. e.g., Degree of ownership, degree of work quality satisfaction, degree of satisfaction with the company policies and procedures, degree to which the senior management is "looked up to" - I.e., degree of respect earned by senior management/ key stakeholders, Degree of work relationship quality(I.e., do ppl feel happy abt meeting people they meet in office? are these good relationships for them or stressful relationships for them?)

2. Once you have done this, then look for an instrument. You could ask anyone to make this instrument customised for you. Direct questions can be used with 5-6 level scales for enhanced granularity.

3. Create a sense of trust around the survey and then implement it.

March 4, 2008 07:083
sunil madan
Total Posts: 28
Join Date: April 27, 2007
Rank: Executive
Post Date: March 4, 2008
Points: 140
Location: United States

Re: Employee Satisfaction Index

hello, I have just joined and already feel I should have done that long ago! Here's my own wisdom on the topic:

It will be a good idea to first do a small pilot survey with a minimum of 30 people and use an open ended questionnaire. Conduct an informal interview within the defined parameters. You need not be too rigid to follow the structure and let the conversation flow but do not let people digress from the main intent. Every time that happens just gently bring them back on the main course.

You would be amazed to see the plethora of information that gets generated like that. Do remember you spend some time forming rapport with each individual so that they are comfortable talking about things. And please keep things confidential. That's the first principle.

One you know what are the areas you need to probe or focus on. There are two things you could do. Either frame a questionnaire yourself and use some statistical procedure to analyse the data or else use some standardized test/ tool to measure the dimensions.

sunil m