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Behavioral Framework for HR Business Partners
Human Resources » Organization Development

Chrm Message From: barkhadoshi Total Posts: 46 Join Date: 17/08/2006
Rank: Executive Post Date: 25/11/2008 10:35:43 Points: 230 Location: United States
Delivering to the business

Holistic overview

Understands the bigger organizational context and future vision and strategy of the company.
Demonstrates a good understanding of the business environment.
Encourages discussions which help identify things stopping the organization from moving forward.
Strategic thinker – takes a helicopter view on business needs.

Plays many roles successfully

Is able to flex their skill and experience to suit a wide variety of business needs.
Able to provide both expert advice, and support and guidance appropriately.
Identifies and uses appropriate specialists where boundaries of role end.

Long-term perspective

Avoids getting bogged down in the operational side of HR work.
Delegates appropriately to others.
Keeps up to date with trends inside and outside the sector which may have business implications.
Helps to shape the direction of the business in line with strategic priorities.

Working alongside managers in the business

Collaboration and empowerment

Develops good internal networks across their defined area of the business.
Builds and maintains effective relationships with people outside their functional area.
Engages relevant key stakeholders and sponsors.
Actively involves others in the decision-making process.
Ensures that clients are confident and competent to carry on after any intervention.


Builds strong relationships with clients quickly.
Able to build and maintain rapport with a wide range of people.
Demonstrates empathy and understanding in challenging times.
Builds trust by getting to know clients and their needs well
Identifies and works with the strengths of others in the team.
Shares knowledge and information with others.

Towards ‘win’

Ensures that contracts (including TATs) are in place for specific areas of work which meet the needs of the client and the business.
Monitors contracts at both the content and the process levels.
Clarifies the boundaries of both their role and the work to be carried out.
Avoids creating unrealistic expectations by their clients.
Acts with political sensitivity towards ‘win’ situations for individuals and the business.

Self-awareness and impact

Focused on learning

Questions basic assumptions about self and others in order to heighten learning.
Continually seeks self-improvement.
Demonstrates a good awareness of strengths and areas for development.
Uses learning as a basis for future development.
Seeks opportunities to move out of comfort zone.
Shares learning about the organization and business with others.
Chooses self-development opportunities which are appropriate to needs.


Actively promotes the business of the organization through deeds and words.
Demonstrates credibility by understanding the business and the range of issues facing managers.
Resilient – able to cope with the day-to-day pressures.
Able to maintain an appropriate work-life balance.
Presents information in a confident and clear way which meets the needs of the audience.


Is regarded as someone who ‘walks the talk’.
Acts as a role model for others in the organization.
Engages others by showing a real interest in them as individuals.
Approachable and visible.
Brings visible energy and drive to the role.

Creating and leading change

Proactive and preventive

Proactively seeks opportunities within the business to support strategy
Anticipates likely obstacles to implementing business change.
Applies knowledge and understanding of change theory to implement changes successfully
Strikes an appropriate balance between achieving the business goals and managing emotional reactions to change.
Able to use influence to engage others in the change process.

Innovation and entrepreneurship

Finds creative ways to work with managers, drawing on a range of methodologies to support business needs.
Able to work independently and make strategic decisions aimed at business improvement.
Looks for and identifies solutions beyond the obvious.


Able to cope with ambiguity and complexity.
Role models working on the edge of their own comfort zones.
Identifies new possibilities to take the business forward and create competitive advantage.

Maintaining a business focus


Places the right priority on business needs in the light of longer-team goals.
Recognizes the need to withdraw from a piece of work and moves on without impacting relationships.
Demonstrates an understanding of the difference between urgent and important.
Utilizes business data to help shape the direction of the business.
Able to challenge appropriately and say no when necessary.

Utilizing feedback

Actively seeks and reviews feedback as the basis for insight and learning.
Demonstrates learning from feedback by applying new way of working.
Looks for ways to improve the services of the Business Partner provision.
Seeks to enhance relationships and actions by through questioning during reviews.

Demonstrating effectiveness

Sets appropriate measures at the start of any project.
Ensures buy-in from the business to the evaluation process
Utilizes evaluation data to demonstrate the added value of interventions and the impact on business strategy.


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