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Attrition Management in BPO
Human Resources » Attrition and Retention

Chrm Message From: nikhil.vagre Total Posts: 9 Join Date: 05/11/2009
Rank: Beginner Post Date: 17/06/2010 09:16:33 Points: 45 Location: India


Can anyone enlighten me on how does one manage the attrition in BPO.

-what are the metrices collected /how are the statistics tracked and collated.

what are the various other hr related metrics /statistics analysed.

pls let me know about some resources which can guide me in this or let me have your phone number so that i can call up and get clarity.



Chrm Message From: riddima chatterjee Total Posts: 16 Join Date: 05/11/2009  
Rank: Executive Post Date: 18/06/2010 07:23:19 Points: 80 Location: India

Dear nikhil,

The formula should be fine tuned a bit to give a realistic picture of the exit rates.

The total manpower figure that should be taken should actually be the average of the period.

For example :

Manpower at end of Jan 300
Manpower at end of Feb 400
Manpower at end of March 500

Exits during Jan to March 30

exit rate 30/ Avg(300+400+500)

Anualized figure will be multiplied by 4.

Similarly if you want the exit figures for the year...Its always better to take the average of the month end manpower figs.

In case u take only the manpower figures at the end of a period, the exit figures may seem deflated or inflated if you have large no of recruitments taking place...say in case of IT and BPO industries....


Chrm Message From: lingam Total Posts: 21 Join Date: 05/11/2009  
Rank: Executive Post Date: 18/06/2010 07:25:00 Points: 105 Location: India

Dear Nikhil, 
The attrition % is calculated as a Annualised  figure. Hence,  if you are calculating the Attrition rate (monthly)  then the formula is Attrition for the month / Total 
Head count * 100 * 12 
for illustration : 
if the no. of employees separated in the month of  Nov. is 5 and the total strength as of the last working day of  November is 500 
Then, the attrition rate is - 5/500 * 100* 12. 
In the above example, the attrition rate  (annualised) is 12 % 
If you are calculating on a quarterly basis, you  have to multiply by 4  and by 2 if you are calculating on a Half yearly  basis. 
 I think both Turnover and the attrition rate are one and the same.

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