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Team empathy and responsiveness..

December 16, 2018 06:34 AM 1
Total Posts: 209
Join Date: November 30, -0001
Rank: Coach
Post Date: January 1, 1970
Posts: 209
Location: India

Team empathy and responsiveness..

Dear chrm'ites,

The other day I was meeting a staff member in the office. We were discussing few issues that were important to him when the phone rang.
I ignored it.
After few rings, he asked, “Won't you be taking the call ?”
I remarked, “No. I don’t know about that call is important or not, but it can wait. I do know this meeting is important”
Feeling valued, he had a big smile and we continued our conversation.

What we pay attention to, and how we respond to things matters a great deal to our team.

How do you deal with situations like these?

Best regards...