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KRA and KPI for Support function

August 8, 2016 09:39 AM 1
Total Posts: 21
Join Date: November 10, 2011
Rank: Executive
Post Date: January 1, 1970
Posts: 21
Location: India

KRA and KPI for Support function

Dear All,
When it comes to sales function, it is easier to come up with KRA and KPI that can be quantified and measured. However, I am finding it difficult to draft the same for the following roles as some of the KRA and KPI have a qualitative aspect and am unable to quantify them.
Can someone from this group forward the KRAs and KPIS for following: 
1. HR Manager
2. Finance Controller

Your help will clear my understanding in this aspect.