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TQM as Organizational Change

Total quality management is a method wherein the management and the employees take an active involvement in the improvement of its processes and products on a continuous basis to ensure that they meet or exceed the customer requirements. The basic principle behind TQM is that everything must be done the right way the first time, every time. This calls for the effort from every employee in the organisation to make it work.

Before the introduction of the system, the management must analyse the kind of work & culture prevalent in the organisation. The existence of a positive attitude to the changes that will be the outcome of the introduction of TQM is inevitable for the successful implementation of the system. An organisation which does not have the support of the top management or which does not have an enthusiastic work force cannot launch TQM into its culture.

It tries to bind the various activities involved in the business undertaking like production, administration, finance, marketing, sales, customer service, design, etc. The reduction in the production and service costs require the joint effort from all functions of the entity. All levels of management from the top management to the shop floor must communicate the changes that can be put into the system. TQM expects the continuous improvement of the people, processes and technology. The system believes that the root cause for the errors in the system is faulty processes and not the manpower behind it. Therefore the identification of the root cause is vital to prevent its occurrence later on and this requires the combined effort from various functions in the organisation.

Proper planning, deployment, and review are necessary to implement the technique. The top management has to scrutinise the current process, identify the steps to improve them and pave the way for its correction. The employees will have to be provided with training and other developmental activities to help them adopt this system with ease and confidence. The system requires a workforce who are responsive and quick to the accepting the changes into their environment, positively. Good reward and recognition system can act as a motivational force for effective employment. Eradication of the wastes and removal of defects is an ongoing process which requires the backing of the various horizontals and verticals within the organisation. This is possible only in the presence of an excellent system of communication. Communication makes it possible to deliver the right information at the right time to take the right action. Communication to all the concerned parties helps in the prevention of making a similar mistake, thereby reaching the basic principle of doing the job the first time, every time. This must be backed by a feedback system to ensure that the action taken matches with the plan.

TQM works for the identification and termination of unnecessary processes within the system. Removal of unwanted activities pulls down the cost and improves the quality of production leading to customer satisfaction. The company will be able to provide quality services at competitive prices, adding to the profitability of the concern. Increase in the sales can result in increased scale of production through the use of the latest technology which again has a similar outcome. Thus the launch of TQM brings a change in the outlook, attitude, and actions of every related activity and individual involved in the production.

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Posted: 23/08/2011 01:41:22

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