Community » HR Forums » Human Resources » Employee Relations» Employee Performance v/s Employee Emotions
Employee Performance v/s Employee Emotions

Last post March 24, 2009 12:11 PM by srini. 1 repiles.

March 24, 2009 12:07 PM 1
Total Posts: 26
Join Date: February 11, 2009
Rank: Executive
Post Date: March 24, 2009
Posts: 26
Location: India

Employee Performance v/s Employee Emotions

Though this query is specifically addressed to HR professionals across the world but any other professional in the leadership role can also share his or her view on the subject. I think I am a HR professional with business mind. I am ruled by performance, profit, market share, quality of product etc. I do not feel emotional, sensitive or attached to employees.

For me hard work without the desired output is of no use. I love to pay or reward employees based on their performance and deliverables and not on the hard-work or long-hours put-in by the employees. I love to measure investment made and revenue generated on per employee, because I feel an emotional person cannot be a good business man and a HR person without commercial understanding is like a dustbin where everybody can through their wastes and unwanted things.

I think that HR professional should understand how and from where the revenues are coming and how he can work to maximize that revenue and profit by optimizing the utilization of Human Resources…by investing and not by spending the company profits on the development of Human Resources.

I don’t think that HR is an employee-representative to management. No company will accept or respect such HR professional.

How do you link and differentiate employee performance with employee emotions?
Do you feel that HR person should be like a “highly-paid clerk” to take and execute orders and instructions from other department heads and management?
How do you think that HR professional can help the company in maximizing the revenues and profits?

Kindly share your views. Looking forward to hear from you.

Thanks and Regards,

Paru

March 24, 2009 12:082
sumit_hr
Total Posts: 29
Join Date: February 11, 2009
Rank: Executive
Post Date: March 24, 2009
Points: 145
Location: India

Re: Employee Performance v/s Employee Emotions

I am in total agreement with your point of view. Unless and until, HR can not show a direct linkage of its effort to the bottom line, in every Review Meeting, we will not be a part of Board / Strategic meeting in true sense.

I was once reading that most of the issues, that crop up after a merger/ takeover, is because of “Managing Expectations”; as it is the last activity that is done (and that too perfunctorily, by MD doing a Open House, or meeting key guys etc.) and with minimum of planning and effort.

But, such issues are never (or rarely), considered during the talks. Thus, every activity of ours, MUST BE SEEN AS ADDING VALUE.

March 24, 2009 12:093
sanjay04
Total Posts: 57
Join Date: February 11, 2009
Rank: Manager
Post Date: March 24, 2009
Points: 285
Location: India

Re: Employee Performance v/s Employee Emotions

Hi,

Their is no need for HR Professionals if we talk everything from business angle ;this can be done by any person like a accountant and admin guy ; we are their to manage employee emotions and understand the basics that we deal with humans and not machines.

Regards,

Sanjay Mewar

March 24, 2009 12:114
srini
Total Posts: 163
Join Date: February 11, 2009
Rank: Leader
Post Date: March 24, 2009
Points: 815
Location: India

Re: Employee Performance v/s Employee Emotions

Dear Paru,

Your understanding is perfectly professional and I totally agree with you, when you said "hard work without the desired output is of no use. I love to pay or reward employees based on their performance and deliverables and not on the hard-work or long-hours put-in by the employees. I love to measure investment made and revenue generated on per employee, because I feel an emotional person cannot be a good business man and a HR person without commercial understanding is like a dustbin where everybody can through their wastes and unwanted things."

All this hardcore professionalism will happen when you select right people for the right position by not sacrificing quality for the sake of cost effective running of the company with people sans quality. KSAs must be balanced with proactive, productive and progressive attitude. People without attitude are full of excuses and they create unproductive environment. Somebody asked JRD Tata, on how he could build the so vast business empire? His simple answer is 'I have kept the right people in the right place and given them the right kind of work which they can enjoy' ! That's the secret of success of any business enterprise.

Many Companies are still struggling to understand the role of HR in business development and its contribution to the bottom line and they are not averse to use the HR professionals as clerks due to ignorance. In most of the cases CEO's definition of HR is different from the HR definition itself. As Tony Rucci, Executive VP - HR of Cardinal Health Inc., rightly said 'The challenge of an HR Leader is to see the world through the CEO's glasses.'

Emotions are not productive. They divert our focus conveniently from the objective which we have to acheive. But, emotions also can be used as one of the retention technique and HR can create an emotional attachment with the organisation. Using the emotional intelligence of the employees for the benefit of the organisation is also one of the best bet for HR dept.

That is the reason, many CEOs and Senior Executives take their team with them whenever they change companies. Because, the teams KSAs, emotions, attachments with each other are productive and already proven.

Thanks for initiating the thought provoking discussion.

good luck.

srini